Overview: This guide explains how to sign in to your NDAX account, common login issues and fixes, how to enable two-factor authentication (2FA), and steps for account recovery. Follow these clear, practical steps to ensure a fast and secure login experience.
1. How to Sign In (Step-by-step)
- Open the NDAX website or mobile app and click the Sign In or Log In button.
- Enter the email address associated with your NDAX account.
- Type your password carefully — passwords are case-sensitive.
- If you have 2FA enabled, input the one-time code from your authenticator app (e.g., Google Authenticator) or your hardware security key when prompted.
- Click Sign In. Once authenticated you will be taken to your NDAX dashboard.
2. Common Login Issues & Troubleshooting
If you encounter trouble signing in, try these quick checks first:
- Incorrect password: Use the Forgot password link to reset it via your registered email.
- Email issues: Confirm you’re using the correct email and check spam or other folders for reset messages.
- 2FA code not working: Ensure device time is synced or re-install the authenticator app and re-add the account if you have recovery codes.
- Browser problems: Clear cache & cookies, disable browser extensions (adblockers or privacy extensions), or try an incognito window.
- Network restrictions: Turn off VPNs or proxy servers temporarily; some networks may block NDAX access.
3. Two-Factor Authentication (2FA) — Why & How
2FA adds a second layer of protection beyond your password. NDAX supports authenticator apps and hardware security keys. To enable 2FA:
- Navigate to your NDAX account settings > Security.
- Choose your 2FA method and follow the on-screen pairing steps.
- Save recovery codes in a safe place — they allow access if you lose your 2FA device.
4. Account Recovery & Locked Accounts
If you lose access to your email or 2FA device, follow NDAX’s account recovery process. Typically this includes identity verification, submitting a photo ID, and answering registration details. Be prepared to provide any requested documentation and expect a verification timeline depending on workload and regulatory checks.
5. Security Best Practices
- Use a strong, unique password and a reputable password manager.
- Enable 2FA and keep your recovery codes offline in a secure location.
- Never share your password, 2FA codes, or recovery codes by email or chat.
- Beware of phishing emails: verify URLs and avoid clicking links from unsolicited messages.
- Keep your operating system, browser, and mobile app updated to the latest versions.
6. Quick FAQ
Q: I didn’t receive a password-reset email. What should I do?
A: Check spam and other folders, ensure the email address is correct, and allow a few minutes for delivery. If still missing, contact support and verify account details.
Q: Can I disable 2FA?
A: You can, but it is strongly discouraged. If you must, do it from your security settings and re-enable it as soon as possible.
If you need a printable version of this guide, save the page as a PDF from your browser. For account-specific help, log into your NDAX dashboard and contact support through the official support channels provided within the platform.